DESMI DeServe optimizes asset performance throughout the life of the equipment

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DESMI’s Global Service Department adds value to global and local customers through optimal equipment performance and 24-hour accessibility anywhere in the world.

In all industries, equipment must be maintained in top condition to provide safe, energy-efficient and reliable performance throughout the life of the asset and ensure maximum return on investment. Purchasing the hardware is just the beginning; after that, professional service and maintenance is required, especially for equipment used for critical operations in harsh environments where sudden failures are not an option.

Make ownership as easy as possible

DESMI DeServe is DESMI’s dedicated worldwide service department and addresses the need for professional service with a comprehensive range of offerings for all DESMI products. According to Johan Schwerin, Managing Director of DeServe, the goal is very simple.

“Our goal is to make acquiring a DESMI product as easy as possible,” he says. “When our hardware offerings are complemented by our service offerings, the result is a complete, value-added solution that continues to operate effectively for years to come. We contribute to efficient and trouble-free performance for all DESMI products throughout their lifetime.

Easy access to the complete offer

With a 24-hour telephone hotline, contacting DESMI DeServe is very simple and offers quick access to a world of service options. DeServe offers spare parts kits; on-site repair and service; product replacement; installation, commissioning and user training; and digital offerings that provide an overview of connected assets and enable preventive maintenance.

“Our department is made up of service specialists from all over the world,” explains Johan Schwerin. “They have in-depth product and application knowledge and are quick to respond to service requests. We also cooperate with authorized partners so that our customers can expect prompt assistance everywhere. At DESMI DeServe, we are always close to our customers and their assets.

After-sales service engineer DESMI DeService

Global reach, local understanding

DESMI DeServe’s global presence gives the department the capabilities to support international clients looking to streamline and optimize their service strategies. At the same time, DeServe relies on its extensive experience of the local market to adapt to all requirements and support customers of all sizes.

“We don’t assume that there is no one-size-fits-all solution,” notes Johan Schwerin. “We have global customers who need high-level global support, such as service contracts or master spare parts agreements, and we have smaller local customers who primarily need fast delivery. parts and a contact they trust. We can accommodate DESMI clients of all sizes.

Supporting customers in a complex world

While many DESMI products are simple and user-friendly, the company also offers solutions such as complete pumping systems and ballast water management solutions that are more complex. For such solutions, DESMI DeServe offers installation, commissioning and user training that help users get started and run smoothly from day one. Once systems are commissioned, DeServe provides full lifetime product support, with service contracts and spare parts packages tailored to meet customer needs and expectations.

DeServe’s online remote monitoring solutions are another effective way to reduce the complexity of managing the installed base. They help users get an overview of all connected assets, detecting anomalies and enabling preventive maintenance. Almost all DESMI products can be monitored remotely.

By reducing energy consumption, the risk of unplanned outages, and the need for conventional on-site service, DESMI DeServe’s service offerings can reduce operating expenses.

“With remote installation, commissioning, training and monitoring, our customers get the most out of complex DESMI solutions,” says Johan Schwerin. “We help them optimize operation and reduce service, save energy and reduce maintenance costs. An investment in DESMI DeServe solutions pays for itself quickly and leads to ongoing savings. And in an increasingly digital world, our online solutions support our customers’ digital journey.
Source: DESMI

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